03q Privacy Policy
This policy fully explains how the personal information you provide while accessing and playing on the 03q platform is protected.
Introduction
03q ("we", "our", "the service") is a platform that places the highest priority on user ("you", "your") privacy. This Privacy Policy is a legal document that explains what data we collect, how we use it, and how we protect it when you access and use the 03q website at https://03q.one.
By reading this policy and continuing to access the platform, you are considered to have accepted the terms set out in this policy. If you do not agree, please do not use our service. If you have any questions about your personal information, you can contact us at [email protected].
1 Data We Collect
Data provided when registering
When you create an account with 03q, we receive the following information —
- Name (full name or username)
- Phone number or email address
- Date of birth (to verify you are 21 or older)
- Bank account or mobile wallet ID for payments
Automatically collected data
While you use the platform, we collect the following technical data —
- IP address and network provider information
- Device type, browser, and operating system
- Date and time of access (MMT)
- Game history and deposit / withdrawal records
- Session cookies and temporarily stored data
Data you send to us
This includes messages, chat records, and attachments you send when contacting our 24/7 support team or submitting a complaint.
Data we do not collect
We do not —
- Collect National Registration Card (NRC) data
- Store card data, even though we handle card transactions (Visa / Mastercard)
- We do not store any data related to children.
2 How we use your data
We use the personal information we collect from you only for the following purposes —
Account registration, verification and security checks
To process deposits, withdrawals and financial verification
To respond to enquiries as part of our 24/7 customer support
To prevent fraud and block unauthorised access to accounts
To monitor improvements and enhance the gaming experience
To track players' gaming behaviour and prevent problem gambling
3 Data Sharing and Disclosure
03q does not sell or rent your personal information to third parties. However, we may share it on a limited basis in the following cases —
- Payment Service Providers — Only the data required to process transactions with KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers is shared with the relevant payment service provider.
- Legal Requests — We may provide required data if officially requested by the relevant authorities in accordance with the law.
- Technical Experts — We may work with technical experts under confidentiality agreements for platform maintenance and security checks.
- Under no circumstances — We never share data with advertising companies, data brokers or any third party that trades in personal data.
4 Cookies and Temporary Storage
What are Cookies?
Cookies are small text files stored in your browser that help remember your preferences and login details when you return to our website. 03q uses only the cookies that are strictly necessary for the website to function smoothly.
Types of Cookies
- Session Cookies — Deleted immediately when the browser is closed
- Preference Cookies — Cookies that remember your language and settings
- Security Cookies — Cookies that block unauthorised access
You can disable cookies from your browser settings, but please note that some platform features may be affected.
5 Data Security Measures
03q has put in place solid technical security measures to protect your personal information —
All data transfers are protected with SSL/TLS encryption
Only authorised personnel can access the data storage systems
Personal data is masked wherever it is not needed
Security checks and patching are carried out on a regular basis
6 Data Retention Period
We retain your personal information only for as long as is reasonably necessary —
- Active Accounts — Data is retained for as long as your account remains active
- Financial Records — Financial transaction records may be retained for a defined period for legal protection purposes
- Closed Accounts — After an account is closed, data that is no longer required will be deleted within a defined period
- Customer Service Records — Records of communications with us will be deleted once the purpose has been fulfilled
If you wish to request a change to data retention periods, you can contact us at [email protected]. If we hold data that must be retained for legal matters, we will clearly explain this to you.
7 Your Rights Over Your Data
Right to Access
You have the right to request a copy of the data we hold about you. Contact us at [email protected].
Right to Correction
If any of your data is incorrect, you can request that it be corrected. Some data can also be updated directly through your account settings.
Right to Deletion
You can request that your data be deleted, provided there are no legal obligations or restrictions that prevent us from doing so.
Right to Data Portability
You can request that your data be provided to you in a readable file format.
Right to Object
You have the right to object if we use your data for advertising or marketing purposes.
Right to Complain
If you are not satisfied with how we handle your data, you can contact us at [email protected].
8 Policy on Under 21
03q's services are intended for users aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.
If we become aware that a person under the age of 21 has opened an account on our platform, we will immediately delete their data and close the account. If you come across such a case, please notify us right away at [email protected].
9 Policy Updates
03q may update this Privacy Policy at any time. For significant changes, we will post a notice in a prominent place on the website, and the "Last Updated" date at the top of this page will be revised accordingly.
Continuing to use the platform after any changes have been made will be taken as your acceptance of the updated policy. We encourage you to review this page regularly.
10 Contact Us
For any questions about this Privacy Policy, data requests, or complaints, you can reach us via our 24/7 customer support live chat, or you can email us at [email protected].
We can respond in Myanmar language and we are committed to handling your personal data matters as our top priority.